IDYLL SUITES – NICE & SAFE

At Idyll Suites we take care of your safety and health and we want you to enjoy your holiday. Safety and hygiene at our hotel is  highest priority and we are reinforcing all procedures to enhance new safety protocols to make your travel experience secure.

Staff

  • All our staff has and continues to receive specific training on the new Safety, Hygiene and Prevention Protocols adapted to each workplace.
  • Social distancing policy between clients and employees throughout the hotel.
  • Staff will use face masks and gloves where the security distance can not be guaranteed.
  • Compulsory daily checking of employee’s temperature before starting work.

Common Areas

  • All our corridors & aisles are wide, well ventilated and full of light.
  • Hydroalcoholic gel dispensers at the entrance of all public areas and spaces of intensive use as well as at lifts entrances.
  • Enhanced cleaning and disinfection procedures for public spaces. Special attention is paid to toilets, lifts, railings and other surfaces of high contact.

Reception

  • Hydroalcoholic gel dispensers at reception entrance and throughout the area.
  • Screens installed at the reception desk.
  • Non-contact laser thermometer to take optionally guest’s temperature.
  • Signaling tapes and marks to ensure correct queueing and distancing at reception desk.
  • Payment by contactless credit/debit card will be encouraged. Disinfection of dataphone after each use.
  • Disinfection and sanitation of room cards after each use.
  • Enhanced cleaning and disinfection of reception desk, computer keyboard, mouse and telephones.
  • To carry guest’s luggage, our reception staff will use disposable gloves and/or disinfectant wipes to clean handles, trolleys, etc.

Apartments

  • Some items have been removed from the rooms. Our amenities include a bottle of hand sanitiser dispenser and a kit of two face masks.
  • TV and ceiling fans remote controls are sanitised after departure of each guest and are given to new guests in its corresponding sanitised bag.
  • Reinforced cleaning and disinfection procedures for cleaning of each room with effective virucidal and disinfecting chemicals.
  • Enhanced cleaning and disinfection of high contact areas like light switches, electric sockets, handles, doors, taps, cloth hangers, hairdryers, etc.
  • Whenever possible, each apartment will remain free a minimum of 24 hours before being occupied by new guests.
  • Sheets, towels and other textiles will be washed with special programmes and pure oxygen to guarantee the highest level of cleaning.

Pool & Sundeck

  • Our large sundeck guarantees a distance of 8 meters between umbrellas.
  • Reinforced cleaning and disinfection of sundeck area. Sunbeds will be cleaned and sanitised after each client’s use.
  • Reinforced maintenance and cleaning of pool to monitore and guarantee highest water quality.
  • Reinforced cleaning and disinfection of public toilets. Hydroalcoholic gel dispensers at public and pool toilets.

Bar & Restaurant

  • Restaurant with a large terrace, open on three sides, to guarantee an excellent ventilation.
  • Hydroalcoholic gel dispensers at all entrances.
  • Informative panel at entrance informing of access rules. Staff will manage entry and show clients to their assigned tables.
  • Minimum distance of 1.5 metres between tables.
  • Signaling tapes and marks to ensure correct queueing and distancing at bar counter.
  • All elements of common use like salt and pepper shakers, oil cruets, etc. will only be served upon request. All elements will be sanitized after each use.
  • Payment by contactless credit/debit card will be enhanced. Disinfection of payphone after each use.
  • Breakfast and meals are served to the tables.
  • Tables, chairs, armrests and any item left on the table shall be disinfected after each use.
  • Tablecloths will be changed after used by each client and will be washed with pure oxygen.
  • Enhanced cleaning and disinfection of bar toilets, which will have hydroalcoholic gel dispensers.
  • Room service (for dinner only) and for guests who prefer to have dinner at the apartment. Due to reasons of organization, room service is available only upon prior request to keep the temperature of at the right level.